Shipping Policy
We offer international shipping. Currently we have 6 separate shipping regions. Each shipping region has its own rates and destinations they apply to.
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1. USA
2. EUROPE
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A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
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D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
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G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
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L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
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P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
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U, V–Ukraine, United Kingdom, Vatican City
3. EFTA STATES
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Iceland, Liechtenstein, Norway, Switzerland
4. CANADA
5. AUSTRALIA / NZ
6. JAPAN
7. WORLDWIDE
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All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as ZenDesu doesn't ship to these destinations.
The above lists of countries may change periodically.
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Bellow you can see the prices for each region and product:
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ZenDesu does not charge its customers for additional products, the highest group rate is applied once to the entire order!
When will I recieve my order?
The treatment and manufacturing of your order requires our team 10 to 15 working days. We give our maximum for you to receive your order as fast as possible without compromising the quality of our products. WARNING: because of COVID-19 it may take us longer time, thank you for understanding.
I am missing an item(s) from my order ! What is happening?
If you made an order of more than one items, it may have been sent separately, due to the available stock. Do not worry, you'll be receiving them very quickly.
If an item is missing, please contact us with your order number, the missing item's product title and photos of the package showing the shipping label.
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*Please be advised that if you cannot provide us with the photos of the package showing the shipping label, it will not be possible for us to process your request.
The order has been delivered. But I haven't received anything!
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.
According to my tracking number, the delivery "failed", what to do?
Your order was attempted for delivery, but failed.
This may be due to one of the following reasons:​
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refused by the addressee
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Incomplete or incorrect address
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In some countries, our clients are advised to claim their package at their local post office. If the client doesn't claim it, the item will be re-shipped to our warehouse.
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Maybe you were absent during the delivery time.
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Regulations, rules and custom policies
If you haven't received your package, please be aware that some carriers have collection deadlines, therefore we advise you strongly to check as fast as possible at your local post office. Otherwise, the package will be returned to our warehouse.
If this situation is to happen, we can only wait to see if the package returns to us and it's only then that we will be able to give you two of the following options:
- Partial refund
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Resend the package but with additional shipping charges
Do I get a tracking number?
As soon as we have shipped out your order, you'll receive a tracking number.
How long it takes/ how much it costs to deliver?
You can see delivery cost options, as well as accurate delivery time on how long it will take to arrive at your location at the checkout page.